Frequently Asked Questions
Everything you need to know about our limited-edition eyewear and artisanal craftsmanship.
What makes Jacques Marie Mage frames unique?
Our frames are produced in strictly limited-edition batches. Each piece is handcrafted in Japan or Italy using premium materials like 10mm block acetate and precious metals, blending historical motifs with modern luxury.
How do I know if a frame will fit me?
Detailed measurements for lens width, bridge width, and temple length are provided on every product page. We recommend comparing these specifications to a pair of glasses you currently own that fit comfortably.
What is your shipping policy for international orders?
We offer worldwide shipping via premium couriers. Delivery times vary by destination, typically ranging from 3 to 7 business days. Please note that international customers are responsible for any applicable customs duties and taxes.
Can I return a limited-edition item?
Yes, we accept returns within 14 days of delivery, provided the eyewear is in its original, unworn condition with all packaging, certificates of authenticity, and tags intact.
Do you offer prescription lens services?
While our frames come with high-quality CR39 or mineral glass lenses, we do not currently offer custom prescription services online. We recommend taking your frames to an authorized optical specialist for lens replacement.
How should I care for my acetate frames?
To maintain the luster of your frames, clean them regularly with lukewarm water and a mild soap. Use the provided microfiber cloth for drying and avoid exposure to extreme heat or harsh chemicals.